> For the complete documentation index, see [llms.txt](https://docs.mochi.tv/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mochi.tv/community-and-updates/whats-new/mochi-patch-notes-october-20-2026.md).

# Mochi Patch Notes: October 20, 2026

**October 20, 2026 · Support and help-center update**

## Highlights

We’ve updated support guidance and the help center to help you report a problem once, keep useful details together and reach the team when you need a closer look. This update covers support and documentation; there is no new app version to install.

## More useful technical context

* Fin should reuse the details you already supplied and ask focused questions about the affected scene, expected result and actual failure.
* Technical reports can include the exact error or reference, previous attempts, device/platform and app version when relevant. Screenshots and recordings are optional; a written description is enough.
* Human requests, repeated failures and lost-work reports should reach the team without another troubleshooting loop. You can add useful details in the same conversation after handoff.

## Clearer answers for common problems

* A completed scene with an incomplete creator quest needs a completion/claim review, not another render.
* VIP benefits depend on the purchased plan and any existing arrangement. Gem packs, plan allowances, paid access and renewal status are separate.
* Missing saved character looks and wrong outfits in a generated video need different checks.
* Episode-order corrections go to Support for review; deleting scenes or rerendering is not the prescribed way to change viewing order.
* Poster-saving problems and blocked screenshots have a support path.
* Voice reports distinguish on-screen dialogue, narration, overlapping or missing lines, voice changes and music.
* Referral reports after completed sign-in retain the affected usernames for review rather than repeating the invite process.

These support and documentation changes do not regenerate saved footage or confirm that an individual technical problem is repaired. Keep an unresolved issue in your existing conversation so the team can follow through.

[Contact Mochi Support](/help-and-account/account-and-support.md#contact-mochi-support)