> For the complete documentation index, see [llms.txt](https://docs.mochi.tv/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mochi.tv/help-and-account/account-and-support.md). # Account and support Manage your account or get help from the team.

Manage sign-in, account deletion and questions the help center doesn’t answer. ## Contact Mochi Support Open **Profile → Support** inside Mochi. If you already have a conversation or private Discord ticket, add your update there. A useful message includes: * What you were trying to do and what happened. * The affected series, episode or scene. * The exact error, if one appears. * Any steps you’ve already tried. For a technical issue, include useful details you already have: what you expected instead, the exact error or diagnostic reference, whether it affects a scene preview or the full episode, and your device/platform and app or OS version when relevant. An approximate time or short recording can help reproduce an intermittent failure. You can find the app version under **Profile → Settings → Version**. You don’t need every detail to get help. A screenshot can help, but a written description is enough. If screenshots are blocked, say so. Support should reuse details you have already supplied, and you can add more information to the same conversation after a handoff. Keep receipts and account details private. Never send your password, sign-in code or full card number. Daphne handles human support **daily, 9 a.m.–6 p.m. Pacific**. She may occasionally reply outside these hours, but late-night replies aren’t guaranteed. Keep updates in your existing conversation. We aim to resolve issues within 48 hours; some technical investigations take longer. If you can’t access in-app support, use the Mochi Discord’s support ticket channel. ## I cannot sign in or find my account Complete any provider sign-in window already open before starting again. Use the sign-in method associated with your Mochi account. If you created work as a guest, keep the original device and app data intact. Don’t clear storage or reinstall as a recovery step. For a persistent sign-in problem, tell Support your sign-in method, the last screen you can reach and any exact message. Include device/app details already available; don’t clear app data or repeatedly switch accounts to gather more evidence. Never share a password or verification code. ## Delete my Mochi account 1. Open **Profile → Settings → Delete account**. 2. Read what will be removed and what remains. 3. Follow the confirmation steps, including entering **DELETE** if requested. The flow provides a **30-day recovery period**. Sign back in during that period to restore the account. After it expires, the account can’t be recovered through that flow. [Download any finished episodes you want to keep](/create-and-publish/publish-share-and-download.md#download-your-mochi-episodes) before confirming. Cancel a store subscription separately; deleting your account doesn’t cancel billing. ## Suggest a feature or ask about a missing control Describe what you want to accomplish and what gets in the way. For example: “I want to change an episode title.” If a control is missing, include the screen and the action you tried. You can find your app version under **Profile → Settings → Version**.